Terms and conditions
TERMS AND CONDITIONS
- LICENSED OPERATION
The Website is operated by NewEra B.V., a company licensed to operate online gaming services by the Government of Curaçao (license number 1668/JAZ). The Operator reserves the right to modify or cancel any offer, promotion, or game at its sole discretion.
- REGISTRATION AND LOGIN PROCESS
To register an account on this Website, you must be at least eighteen (18) years old and provide accurate personal details. You agree to use your own name and not impersonate another person. One account per user is permitted; using multiple accounts for the same user may lead to confiscation of any winnings and/or closure of all related accounts.
- GAMES AND SOFTWARE PROVIDERS
The Operator does not guarantee that software providers, games, or other content will be available at all times. In case of unavailability, you can contact Customer Support for further assistance.
- BONUSES AND PROMOTIONS
- Welcome bonuses are valid only on first-time deposits and have a 35x wagering requirement.
- Maximum bet allowed when using bonus funds is £5.
Bonus terms vary depending on the specific offer, but generally include requirements such as maximum bets, game restrictions, time limits, etc.
VIP AND LOYALTY PROGRAM
The Operator offers loyalty points for every £10 placed in wagers. These points can be redeemed for cash at a rate of 100:1. Higher-tier members receive increased benefits and rewards, including auto-cashback on losses.
PAYMENT METHODS AND BANKING TERMS
All deposits are processed instantly; however, some transactions might incur delays depending on banking and payment methods used. Minimum deposit amounts vary by method (e.g., £10 via Visa/MasterCard).
- WITHDRAWALS
Minimum withdrawal is £50 for bank transfers, while crypto payouts can be made starting at £20 equivalent in cryptocurrency.
DEPOSIT AND WITHDRAWAL LIMITS
The Operator enforces daily limits ranging from £10 to £10k and monthly maximums of up to £20k via various methods. Exceeding these limits may result in account restrictions or closure.
- ACCOUNT RESTRICTIONS AND TERMINATION
One active account per user is permitted; repeated attempts to create multiple accounts can lead to confiscation of any winnings and/or suspension of all related accounts. Accounts inactive for 12 months are subject to deletion, excluding those from verified winners.
- MOBILE AND TECHNICAL FEATURES
The Operator ensures seamless mobile play through its HTML5-optimized website with responsive design and minimal load times under two seconds on average networks.
SECURITY AND FAIR PLAY
SSL encryption by Let's Encrypt protects all transactions; the Website also utilizes Cloudflare for DDoS protection. iTech Labs verifies RNG fairness, ensuring a secure gaming environment.
- CUSTOMER SUPPORT
Live chat is available twenty-four hours a day and can answer inquiries within one minute or less on average. Support teams respond to email requests in a timely manner as well, often faster than other online casinos we've tested.
RESPONSIBLE GAMING TOOLS AND SUPPORT ORGANIZATIONS
The Website provides tools for responsible gaming such as time-outs (24h - 6m), deposit limits, and self-exclusion options. Customers are directed towards resources like GamCare for assistance if needed due to the gambling-related issues in UK players.
- ADDITIONAL INFORMATION
These Terms and Conditions apply regardless of any changes made to them by the Operator from time-to-time without prior notice to you. If you have questions or concerns about your gaming experience or these Terms, please contact Customer Support via live chat or email for assistance.
CONFIDENTIALITY POLICY
The Website protects all customer data in accordance with applicable laws and regulations regarding privacy protections.
- DATA PROTECTION AND USE OF COOKIES
Customer information collected is solely used to process transactions, verify player accounts, and comply with regulatory requirements. The Operator reserves the right to use cookies for security purposes only.
GOVERNING LAW AND JURISDICTION
All disputes shall be resolved under Curaçao law, which applies these Terms in their entirety.
You acknowledge that you have read and agreed upon our Terms and Conditions by using this website.
These terms can change anytime without prior notice.